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Frequently Asked Questions

Frequently Asked Questions

Leasing Questions

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to ensure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour before closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Our apartment homes are priced individually based on the amenities and features.

To apply, we will require a holding fee of $100 and application fees of $60 per person (18 and older occupying the apartment). You may pay these online by credit card.  All application fees are non-refundable. 

Start your application online by clicking HERE. You may also apply in the office.

Residents are responsible for all utilities at The Creek at Forest Hills Apartments, and costs may vary.  Residents are responsible for additional items such as cable.

The security deposit can be as low as $250 but will vary. Please get in touch with the office for additional, up-to-date information.

Rent is always due on the first; however, if you do not pay all rent on or before the 5th day of the month, you'll pay a late charge of 5% of the rental payment or $15.00, whichever is greater.

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

Up to 2 pets, cats or dogs, are allowed. Our community is proud to share that we have no breed or weight restrictions.  There is a $300 non-refundable fee per pet for any number of pets, and monthly pet rent is $25 per pet. Our full pet policy can be viewed HERE.

Resident Questions

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment. Please ensure you reference your signed lease agreement and confirm policies with your Property Manager, as there could be unique circumstances.

Service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the Property Manager as soon as possible in this situation. You must provide written notice and a copy of your military orders.

Please let our office know if you love our apartments and your friend wants to move to The Creek! However, we do not have a resident referral program.

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if enrolled in our online services.

If someone is temporarily staying with you, please let the office know so we can accommodate parking. If someone is permanently moving in, they must fill out an application to be added to your lease agreement.

We require a 60-day written notice, which you are responsible for, before moving out. If you need to move out at the end of your lease term, please remember to come in 60 days before the lease expires to provide your written notice.

Our community bundles your internet into your monthly rent.  This service is an additional $50.00 per month and the internet provided to you includes Spectrum Internet Ultra up to 400 MBPS.  At this time, cable is not included.  Please contact our office for more information on local cable providers. 

The Creek has a community BBQ area; grills are not allowed on balconies/patios.

If you are locked out during business hours, you can come to the office to be let back in your apartment. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

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Our team is always ready to answer your questions.